Operational structuring of a public institution
A clarified operating model and a steering dashboard adopted by senior management.
Context
The institution needed to clarify responsibility-sharing across departments and adopt shared steering tools.
Method
Organizational diagnostic, target operating model framing and rollout of a shared indicator dashboard.
Production
Documented operating model, 6 co-decision workshops with departments, dashboard deployed across 4 departments.
Results
- Clarified operational governance
- Dashboard adopted by the executive committee
- Reduced decision timelines